PRACTICE CHARTER

CONFIDENTIALITY

Doctors and staff maintain patient confidentiality at all time. All health information is considered strictly confidential and will not be released to anyone (including family members) without your consent. Patient confidentiality is of the utmost importance and all members of staff work according to the guidelines issued to them at the commencement of their duties with the practice; they also sign a declaration of confidentiality.

COMPLAINTS PROCEDURE

The practice operates a complaints procedure as part of the NHS system for dealing with complaints. Our practice complaints leaflet gives details of the procedure and is available from reception staff.

Our aim is to give you the highest standard of service and we try to deal swiftly with any problems that may occur.

COMMENTS AND SUGGESTIONS

We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing at reception or by post to our practice manager.